Software development support
Tier-1 and tier-2 cover for a product team: we triage, reproduce and document, so your engineers only see tickets that genuinely need them.
What this desk does
- Ticket triage, reproduction steps and severity tagging
- Bug reports written so an engineer can act without a follow-up
- Release-day cover and regression sweeps
- Feature requests captured, de-duplicated and routed
- Status-page and incident comms written in your voice
- Escalation to your engineers against an agreed rota
The other desks
Most partners start with one and add the rest once the playbook is proven.
Website support
The everyday desk for a live website: content edits, broken links, form failures, page speed and the "it looks wrong on my phone" tickets.
Customer onboarding
The first thirty days decide whether a customer stays.
GoHighLevel onboarding
GoHighLevel is where most agencies lose a week per client.