Customer onboarding
The first thirty days decide whether a customer stays. We run that stretch for you — setup calls, account configuration and the nudges that get someone to first value.
What this desk does
- Welcome sequence and kickoff scheduling
- Account setup, data import and configuration
- Live walkthroughs and recorded training for the customer team
- A written handover so the customer knows what they own
- Check-ins at day 7, 14 and 30 against adoption signals
- Churn-risk flags raised to you early, not at renewal
The other desks
Most partners start with one and add the rest once the playbook is proven.
Website support
The everyday desk for a live website: content edits, broken links, form failures, page speed and the "it looks wrong on my phone" tickets.
Software development support
Tier-1 and tier-2 cover for a product team: we triage, reproduce and document, so your engineers only see tickets that genuinely need them.
GoHighLevel onboarding
GoHighLevel is where most agencies lose a week per client.