Handover
We take a working session with you: the products, the tone, the escalation rules, and the things we must never say. It is written down and becomes the desk playbook.
White-label support deskYour customers get support.
Your customers get support.
They never learn it is not you.
Customer Care Studio runs the support desk behind website, software, onboarding and GoHighLevel businesses. We answer from your address, in your tone, against a playbook you approve — so your brand gets the credit and your team gets its week back.
Tickets
Dev support
Onboarding
GHL
Websites
On call
Drag to spin
What we cover
Four desks, one playbook.
Take one or take all four. Each desk is staffed against rules you write at handover, so the answers sound like your company on a good day.
Website support
The everyday desk for a live website: content edits, broken links, form failures, page speed and the "it looks wrong on my phone" tickets.
Read what this desk doesSoftware development support
Tier-1 and tier-2 cover for a product team: we triage, reproduce and document, so your engineers only see tickets that genuinely need them.
Read what this desk doesCustomer onboarding
The first thirty days decide whether a customer stays. We run that stretch for you — setup calls, account configuration and the nudges that get someone to first value.
Read what this desk doesGoHighLevel onboarding
GoHighLevel is where most agencies lose a week per client. We do the sub-account build, the snapshot load and the wiring — and we train the client on it afterwards.
Read what this desk does How it runs
From handover to first ticket.
01 02 We take your brand
Support inboxes, signatures, macros and the help centre all carry your name. Your customer sees your brand throughout — that is the whole point of white label.
03 The desk opens
Tickets land with us first. First reply is under 2 working hours. Anything outside the playbook is escalated to you with the reproduction already done.
04 You see everything
A weekly report: volume, first-reply time, resolution time, what broke twice, and what we think you should fix at the source.
What you can hold us to
The things we put in writing.
First reply under 2 working hours
Every ticket gets a human acknowledgement inside the window, not an autoresponder.
Entirely your brand
Your address, your signature, your tone. The customer never learns we exist.
A written playbook
Agreed at handover, so answers stay consistent whoever is on the desk.
A weekly report
Volume, reply time, resolution time, and what we think you should fix at the source.
Hand us the inbox.
Tell us what you sell and roughly how many tickets a week you see. We reply with a scope and a start date — no call required to get that far.