Privacy policy

Who this covers

This policy covers personal data collected through customercarestudio.com. It does not cover data we process on behalf of a partner while running their support desk — in that work we act as a processor, and the partner's own privacy policy governs their customers' data.

What we collect on this site

• What you send us. The name, email, company, desk, ticket volume and message you submit through the contact form, or send to support@customercarestudio.com.
• Essential cookies. Small items stored in your browser so the site works — your theme choice, accent colour, accessibility settings and your cookie decision. These stay on your device and are never sent to us.
• Optional analytics. Only if you accept them in the cookie banner. They are off until you do.

Why we use it

To reply to your enquiry, to scope the work you asked about, and to keep a record of an agreement we have entered into. We do not sell your data, and we do not add you to a marketing list because you contacted us.

How long we keep it

Enquiries that do not become engagements are deleted within 24 months. Records tied to a contract are kept for as long as that contract and the relevant statutory retention period require.

Who else sees it

Our email and hosting providers process this data on our behalf under contract. We do not share it with anyone else unless the law requires it.

Your rights

You can ask us for a copy of what we hold, ask us to correct it, or ask us to delete it. Email support@customercarestudio.com and we will respond within 30 days. If you are in the UK or EU you also have the right to complain to your data protection authority.

Changes

If this policy changes materially we will update the date at the top of this page.